The right vendor. Without anyone forwarding it.
Complaints, requests, and service tickets land directly with the staff or vendor who can fix them — with availability, slot booking, and accountability built in.
Book a demo
Built around your existing vendor network — not a marketplace lock-in.
Tickets find their owner.
Every complaint gets routed to the right department, the right vendor, and a specific staff member if available. No forwarding, no "I'll check with someone."
- ↘ Department-level routing by category
- ↘ Staff-level assignment within a department
- ↘ Manual override available to the committee
Vendors commit to a time.
When a ticket is assigned, the vendor proposes a slot. The resident accepts or counters. The slot is locked, both sides see it, and nobody waits at home for nothing.
- ↘ Vendor-proposed time slots
- ↘ Resident accepts or proposes alternative
- ↘ Slot visible in the request timeline
Vendors confirm before they're booked.
Assigned vendors get a unique link to accept or reject the job. The committee sees the response. If rejected, the next vendor in line gets it.
- ↘ Tokenised accept and reject links
- ↘ Auto-fallback to the next vendor
- ↘ Response time tracked per vendor
The vendor who shows up gets the next job.
Resolution times, acceptance rates, resident feedback — every vendor gets a track record. Decisions about renewals stop being political.
- ↘ Average resolution time per vendor
- ↘ Acceptance and rejection rates
- ↘ Resident feedback per ticket
How a ticket gets routed
Ticket raised
From voice complaint, app form, or admin entry.
Classified
Category and severity tagged automatically.
Vendor assigned
Department lookup, vendor pick, accept-link sent.
Slot locked
Vendor and resident agree on a time. Job runs. Resolution logged.
What's supported
Routing logic
- Category-to-department mapping
- Department-to-vendor mapping
- Round-robin within department
- Manual override by admin
Vendor management
- Vendor profiles per category
- Active and inactive states
- Email-based job acceptance
- Performance metrics per vendor
Slot booking
- Vendor proposes slot
- Resident accepts or counters
- Reschedule flow
- Slot conflict detection
Reports
- Average resolution time
- Acceptance rates
- Reopen rates
- Department-wise volume
Orayo AI picks the right vendor.
Past performance, current workload, vendor specialty, urgency — weighted into the assignment so the resident doesn't wait and the vendor doesn't get the wrong job.
See Orayo AI ↗Stop forwarding complaints to vendors.
Book a 30-minute demo. We'll show you service routing configured for a society like yours.
Book a demo